Customer Care Representative
Job Summary:
As Customer Care Representative you will provide comprehensive customer service for internal and external stakeholders within a fast paced and exciting Med Tech company. Being a strong communicator, you will play a key role as the first point of contact for our customers.
Main duties and responsibilities ·
To be the first point of contact for any customer service related correspondence with our customers via telephone and email, ensuring all queries are answered professionally and promptly, ensuring customers are kept updated at all times.
Updating “Cases” ticketing system for any customer service tickets raised in the system. All notes and details must be kept up-to-date.
Receive and process customer orders on the ERP system in line with procedure and customer requirements, ensuring that all orders are processed as quickly as possible to fit within company SLA.
Advising customers of despatch details and sending product documentation inc CofA’s, MSDS, Datasheets, invoices and handbooks.
Obtaining and logging customer feedback, maintain and update CRM ensuring compliance with company procedures.
Offering 1st line technical support
Generate and issue sales quotations and samples
General ad hoc administration tasks
Skills and Experience
Successful applicants will have a minimum of 3 years previous experience of working in a similar customer focussed environment. They will be able to demonstrate excellent communication skills and attention to detail. A good technical understanding and experience of using similar systems is essential.
Application
To apply, please send your CV with a covering letter explaining why you feel you would be suitable for the role to: support@youmed.co.uk